2022-2023
Between
‘MEYE’, a public limited company under Belgian law, with its registered office at Leuvenstraat 3, B11, 2000 Antwerp, Belgium and with VAT number BE0433 553 772.
and
‘the Optician-Optometrist’ or in the plural ‘the Opticians-Optometrists’, MEYE NV’s customer.
You become MEYE NV’s customer as soon as you order one or more services and/or products from MEYE NV, after approval of the quotation(s).
THE FOLLOWING HAS BEEN AGREED:
ARTICLE 1 – OBJECT
MEYE is the partner in optics who, with the right strategic concepts, products and content per generation of consumers (today Generations Alpha, Zalphas, Z, Millennials, Y, Baby Boomers) and passion for the profession of Optician-Optometrist, strives to continuously assist you in your growth as a quality optician-optometrist while maintaining your own identity.
MEYE offers the following products for this purpose:
MEYE CONTENT with MEYE PROFILE and the strategic MEYE MARKETING PLAN tailored to your store(s), WEBSITE, GOOGLE BUSINESS PROFILE, WEBSHOP, SOCIAL MEDIA MANAGEMENT, SOCIAL MEDIA Ads Manager, PRINT, E-MAIL, MEYE SCREEN, MEYE COMFORT and MEYE UNIVERSITY.
ARTICLE 2 – PROCEDURE
The Optician-Optometrist can rely on the following products as a MEYE CONTENT customer:
– The Optician-Optometrist can make use of a professional team, specialized in the optics world, for advice and for the professional implementation of the various products. See also MEYE PRICE LIST regarding the prices of all MEYE NV products.
– MEYE will draw up a strategic MEYE MARKETING PLAN tailored to your store(s) on a regular basis. The above products will be advised in this plan according to the different generations of consumers and their respective media.
– The optician can use the MEYE CONTENT database with the following products:
high-end content, such as photo shoots, targeted posts (format for post, story and reel) for social media, campaigns and promotions.
– Included in the MEYE CONTENT product: the optician can be professionally guided with a view to the future, partly thanks to the MEYE UNIVERSITY. The following topics are regularly taught via webinars or workshops (Belgium): business management ratios, stock management, experience shop and people management.
Option: via personal guidance, after quotation.
You can also opt for the DISCOVERY formula and choose and pay per service and/or product without using the strategic marketing plan MEYE START-UP PLAN, MEYE CONTENT and MEYE UNIVERSITY.
You do not pay a monthly fee. The services offered are more limited and offered at an additional cost!
ARTICLE 3 – PRODUCTS AND SERVICES
MEYE COMFORT, which is among the services and products offered by MEYE, allows you to support your customers with MEYE SERVICE and/or a MEYE WARRANTY guarantee system.
MEYE COMFORT ensures that you can follow up your customers and thank them for their purchase in a structured and concrete way, for 3 years immediately following the sale. The Optician-Optometrist uses the intelligent database program MEYECOMFORT.COM for this.
This software enables you as the Optician-Optometrist to determine which cards your customers will receive (for example: thank you cards, call cards for maintenance, end of warranty cards, reminders to come for an eye test after 3 years and cards for specific promotions).
We produce luxury cards that are customised to include the the Optician-Optometrist’s information and reflect their choices. They are individually addressed and sent to the Optician-Optometrist’s customers.
As an Optician-Optometrist, you pay a fixed fee per month for the use of this unique software system, MEYECOMFORT.COM.
The monthly fee for MEYE COMFORT includes: guidance and advice from the MARKETING SUPPORT, adjustments to the cards according to the offer from MEYE NV, software development and updates, hosting of the data, development of links with your own database system for the use of an automatic data push system (linking to a limited number of software programs) and the use of the system itself.
This fee is paid monthly by direct debit, along with the bill for the cards sent.
You pay a fixed fee for each card sent, according to MEYE’s current annual price list, which includes organisation of the printing work, the printing itself, the customised design of the cards and shipping by post.
If, as the optician, you want to automate MEYE COMFORT, you agree to establish a link between the software that you use in the shop to manage customers and the MEYE COMFORT software, in order to provide the services of MEYE COMFORT to your benefit. MEYE will send the Optician-Optometrist a list in advance containing the data that MEYE will request.
ARTICLE 4 – PRIVACY
4.1. Processing the Optician-Optometrist customers’ personal data:
The Optician-Optometrist determines the purpose for which the personal data submitted by the customers is processed and the means of doing so. The Optician-Optometrist is therefore considered to be the controller responsible for the processing of this data.
4.2. MEYE has the following obligations as the personal data processor for the Optician-Optometrist’s customers using MEYE COMFORT:
MEYE is responsible for the processing of personal data in accordance with the General Data Protection Regulation of 2016/679. In the context of MEYE COMFORT, we process consumers’ personal data, i.e. data belonging to our customers’/the opticians’ customers. This means that MEYE is solely responsible for compliance with the legal requirements related to the processing of data using MEYE COMFORT.
4.3. Purposes of the processing:
MEYE will process the consumers’ personal data and include it in a file. The purpose of the personal data processing is to be able to fulfil the contract with our customers/the opticians so that they can offer their customers (consumers) the following services:
– follow up the consumer with a loyalty program, MEYE COMFORT.
– inform the consumer about relevant products and services.
– send one or more emails regarding relevant products and services.
– send a newsletter, information or promotions for advertising and/or marketing purposes on behalf of the opticians.
ARTICLE 5: QUOTES AND PAYMENTS
MEYE NV’s invoice is paid by direct debit to MEYE NV.
The offer is valid for 1 month.
Prices exclude VAT (21% in Belgium).
The prices for door-to-door distribution do not include any municipal taxes.
Quotation:
– The quotation is an overview of projects that have been discussed together with the customer and can therefore still be changed after mutual agreement.
– This quotation is only binding once it has been approved by both parties by email.
– The price may vary as more customization is required, after approval by both parties.
– Once the quotation is approved, the design will be developed and forwarded. If the customer subsequently cancels the project, a setup fee will be charged.
Distribution:
– The final total number of letterboxes will only be clear once the distributor has confirmed.
– For flyers/folders, this is 2 weeks before effective distribution.
– For magazines/newspapers, the number is determined when ordering the newspaper/magazine, approximately 2 months in advance.
Services that MEYE offers with regard to print jobs:
MEYE NV offers the complete organisation of the printing work, distribution and the formalities surrounding municipal taxes. MEYE NV is not responsible for the quality of the printing or possible delays by external companies (printing, distribution).
Cancellation of MEYE’s services:
All MEYE’s services have a notice period of 6 months. Cancellation can be done by registered post or by email to invoices@meyemarketing.com.
Prices of MEYE NV’s services and products:
All prices of the MEYE products described here have been announced to you via the current annual MEYE PRICE LIST of MEYE NV. This price list is always subject to unforeseen circumstances and price fluctuations from third parties, such as printers, copywriters and stamp costs.
The amounts are adjusted annually on January 1 to the consumer price index in accordance with the following formula: new amount is equal to old amount times new index divided by basic index. The basic index is the index figure for the month of October of the previous year. The new index will be communicated before the first invoice of the following year is drawn up, even if it is lower than the new index.
ARTICLE 6 – RIGHTS AND OBLIGATIONS OF THE OPTICIAN
During their MEYE CONTENT-membership, the Optician-Optometrist may use logos, designs, concepts, photographic materials, slogans, etc. published under the responsibility of ‘MEYE’, provided that the rights and obligations associated with the publication of the designs are respected.
The images from the periodic high-end photo shoots are intended exclusively for MEYE CONTENT-clients and may be used for a maximum of 1 year following receipt of the images in an official communication from MEYE NV. MEYE NV’s photos can be used in high resolution subject to the approval of MEYE NV. It is always mandatory to let us know the medium for which you intend to use the high-resolution material. You are required by law always to add or retain MEYE’s copyright statement and the statement of the production year on the photo, both in printed matter and for digital applications such as websites and social media.
MEYE wishes to maintain a good relationship with its suppliers, photographers, stylists, modelling agencies, models, frame suppliers, glass and contact lens suppliers and copywriters at all times. MEYE NV may request brands that have not been photographed by MEYE NV directly from the supplier at any time. After approval from the relevant supplier, we will use the material for specific assignments. Please note, however, that certain brand production houses have very strict rules for campaign images. This means that we cannot use photos from certain brands in print and/or digital applications. Other messages such as discounts and promotions may never be added to a supplier’s images without permission from that supplier. MEYE always complies strictly with the supplier/partner’s BRAND BOOK.
The optician undertakes not to provide the services referred to in Article 1 to persons who are not MEYE customers.
ARTICLE 7 – DURATION
This contract shall remain in force for an indefinite period.
ARTICLE 8 – WITHDRAWAL
A notice period of 6 months applies to all MEYE services such as MEYE CONTENT, WEBSITE, GOOGLE BUSINESS PROFILE, WEBSHOP, SOCIAL MEDIA MANAGEMENT, SOCIAL MEDIA Ads Manager, PRINT, E-MAIL, MEYE SCREEN, MEYE COMFORT and MEYE UNIVERSITY.
Withdrawal is done by notification by registered letter or by email to invoices@meyemarketing.com, whereby a notice period of 6 months must be respected. This notice period starts on the third working day from the date of posting of the registered letter or date of email sent to invoices@meyemarketing.com.
The agreement remains in full force during the notice period.
ARTICLE 9 – EXCLUSION – DAMAGES
The Optician-Optometrist who infringes the provisions of this contract will be notified of default by registered letter. If the issue is not rectified within 15 days of receiving the registered letter, the contract will be terminated by operation of law at the Optician-Optometrist’s expense.
Among other things, infringements include:
– The non-payment of invoices issued by MEYE.
– Deliberate damage to MEYE’s reputation and prestige by the Optician-Optometrist.
– The use of services and products mentioned in this contract other than at the location agreed in this contract.
The Optician-Optometrist undertakes not to provide services referred to in Article 1 to persons who are not MEYE’s customers. If the Optician-Optometrist passes on services, products, images, campaigns, photo material, texts, concepts and other elaborations of MEYE NV, deliberately or otherwise, to parties who are not MEYE CONTENT clients, the member will be immediately removed as a MEYE NV customer and, through judicial prosecution, a fine of at least 1 year of MEYE CONTENT membership, with a minimum of 2,500 euros excluding VAT, per user/shop and per year of invalid use, who is not a customer of MEYE NV.
ARTICLE 10 – CONFIDENTIAL CHARACTER
MEYE acknowledges that all information relating to the Optician-Optometrist, of which it has become aware during the present contract, is confidential and secret. MEYE agrees not to disclose this information either during the contract or after it has ended.
The URL, QR codes and data remain the sole property of the optician/customer.
ARTICLE 11 – LIABILITY
The Optician-Optometrist and MEYE are each solely responsible and liable for their own compliance and that of their employees, agents or subcontractors with the duties and obligations to which they have committed themselves in this contract.
As the Optician-Optometrist, you are solely responsible and liable towards your customers for all your possible commercial or non-commercial contracts and will ensure that the contracts are fulfilled in accordance with the General Data Protection Regulation (GDPR) and with the agreements made with these customers.
All work and assignments performed by MEYE imply an obligation of means and not an obligation of result. This means that MEYE will always make an effort to carry out the assignment to the best of its ability, without, however, being able to guarantee the result.
ARTICLE 12 – PARTIAL INVALIDITY
The invalidity or unenforceability of one or more clauses in this contract does not affect the validity and enforceability of the remaining provisions.
ARTICLE 13 – TRANSFER
This contract is not transferable, in whole or in part, without MEYE’s prior written consent. Such consent is also required in the context of a merger, sale of shares, trading activities or similar transactions.
ARTICLE 14 – APPLICABLE LAW – COMPETENT COURT
This contract is governed and interpreted in accordance with Belgian law. The courts of Antwerp have exclusive authority to rule on any dispute arising from this contract.